Mayor’s Participation and Communication Corps

As a resident of the city of Richmond, you expect your city government to be a well-run, responsive organization. In order to accomplish that goal, we need public participation. As such, I’ve launched the Mayor’s Participation and Communication Corps (MPACC) to link us together and to encourage community involvement. MPACC is a platform that allows for the free flow of information from both the residents to the government and government to the residents.

Mayor Jones addresses the crowd at the first MPACC meeting.MPACC will reach every corner of the city. It is organized around the four Richmond Police Department Precincts and the three sectors within each precinct. Each sector will have an MPACC team for a total of 12 MPACC teams in the city. These 12 MPACC teams will each hold individual monthly meetings to help me and my administration respond to resident needs quickly and directly.

The MPACC program is designed to improve service delivery and quality of life in Richmond’s neighborhoods. This will be accomplished by proactively identifying and correcting service deficiencies and responding in a timely manner to residents’ service requests. Technology improvements are being made to allow residents to make service request from smart phones, email, or by telephone. The city’s response is to be timely, reliable, transparent, and residents will be able to track their request online or by telephone.

As a city resident, you will receive high quality concierge customer service from your city government on the following priority issues:

1. Potholes

2. Overgrown Lots

3. Abandoned Cars

4. Non-Functioning Street Lights/Traffic Lights

5. Blighted Properties

6. Trash/ Bulk Pick-Ups

7. Illegal Dumping

My goal for the MPACC program is to strengthen and enhance all of our city’s neighborhoods by building stronger working partnerships among neighborhood residents, city government, businesses and non-profit organizations. By developing a coordinated action plan and public service delivery, MPACC will be able to respond to resident needs, influence resource decisions and develop action strategies at the neighborhood level. With the resources at their disposal, residents will feel the instant impact of MPACC in their neighborhoods. Please stay tuned for the MPACC scheduled meeting in your neighborhood, as I am looking forward to everyone’s input into this process.

Mayor’s Newsletters
August 16, 2010 Vol. 2 Issue 8

Trash, high grass top complaints to Richmond’s 311 call center

An NBC12 investigation tonight into Richmond’s 311 call center. It’s the place you report problems or request services.

Mayor Dwight Jones has admitted the system needs revamping and even launched a new program this month to make sure city services run smoother.

via NBC12 News.

Complaints – Mayor has new program for citizen complaints

City of Richmond, Virginia

In a meeting last week, the mayor told council he’s trying to improve the way those complaints reach city hall. He’s dividing the city up by the police precincts and appointing citizens to be team leaders.  nbc12.com